FAQ

Access for guide dogs is allowed.

Yes. Please inform the tour guide of your preference in advance of the tour commencing.

Yes a family ticket is available to purchase through the website

Yes ample parking for cars and buses

We have a selection of whiskey to purchase.

All Whiskey purchased comes with a gift box and can be wrapped on request.

Yes and can be redeemed against a visit online.

You are welcome to take photos however mobile devices cannot be used in the distillery part of the tour for health and safety reasons.

Once you have completed your booking, you will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Present this ticket on arrival, or use your mobile device to scan on entry.

The tours, that are available on a particular day, are shown on the website but will generally run approximately every 30 minutes from 11am – 5:00pm, subject to availability.

Tickets will be available to purchase on the day, subject to availability. Spaces cannot be guaranteed on the day so it is advisable to pre-book.

You should arrive 10 minutes before your tour starts. Please report to the Reception Desk with your ticket and we will direct you to the tour area. Each tour will start promptly at the stated time.

Cancellations & Refunds

Visitors who fail to show for their tour (or arrive late) will forfeit their tickets and cannot be issued a refund.

We will offer you an alternative date and time for the tour. Please email [email protected] or speak to our host on arrival.

We are happy to make reservations for groups (over 10 people) and can be contacted on [email protected] or +353 749562376 for details.

Yes – under 18 year olds are welcome to take part in the tour but must be accompanied by an adult. They will be offered a soft drink as an alternative to the whiskey tasting. Tickets for under 18 year old should be requested through [email protected] or + 353 74 95 62376. As the tour is conducted in a working distillery our tour is not suitable for children under 2 years of age.
 

There is a cafe for snacks and refreshments either before or after your tour. It is not permitted to eat or drink during the tour of the working distillery.

You can contact us at [email protected] or +353 7495 62376

Yes – the tour is fully accessible.

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